Frequently asked questions.
Clear answers about appointments, surgery and caring for your pet.
How long is the wait for a spay/neuter appointment?
Spay/neuter appointments may be available within 1–3 weeks, but this is not always possible. Wait times can be 1–2 months, especially for dogs, depending on appointment availability, your pet’s age, heat cycle and other scheduling factors.
Why does my pet need to be 5 years old or younger for routine surgery?
We prefer to perform routine surgery on pets 5 years old and younger because older pets are more likely to have underlying conditions that require additional testing or follow-up care. If your pet is over 5, we strongly recommend an examination and recent bloodwork. Surgery may still be possible after our veterinarian evaluates your pet and you sign the required waiver.
Why do you ask about a dog’s heat cycle?
During heat, the uterus and its blood vessels are enlarged, which increases the risk of bleeding. Spaying during heat may also contribute to a false pregnancy. We generally recommend waiting 60–75 days after the heat cycle ends. In some circumstances, including a possible pregnancy, surgery may be approved after the additional risks are discussed.
What is the best age to spay or neuter my pet?
The best timing depends on your pet’s species, breed, size and health. Large-breed dogs are often neutered after one year of age, and some breeds may benefit from waiting until at least 14 months. Please discuss the appropriate timing with a veterinarian. Helping PAW does not spay Rottweilers under 14 months of age.
What vaccines do you offer?
We offer commonly recommended core vaccines for dogs and cats. Vaccines are available during spay neuter appointments as well as wellness examinations. We strongly recommend keeping pets appropriately vaccinated.
Who qualifies for the additional 20% discount?
Active military members, veterans and clients receiving government assistance qualify for an additional 20% discount on all services. The eligible cardholder must present ID. Please tell us when requesting an appointment. Rescue organization pricing is handled separately and does not receive this additional discount.
Do you offer heartworm testing and prevention?
Yes. We offer in-clinic heartworm testing for dogs. After a negative test, we can discuss prevention and either dispense an available product or provide a prescription when appropriate.
Do you offer microchips?
Yes. A microchip provides permanent identification if a lost pet is scanned by a veterinary hospital, shelter or rescue organization. It is not a GPS device. Microchips purchased through Helping PAW are registered using the owner information provided, so please make sure your contact details are correct and keep them updated.
Does my pet receive an examination before surgery?
Every surgical patient receives a preoperative examination. This does not replace a complete annual wellness examination. If we identify a concern, we will contact you to discuss the finding and whether surgery can safely proceed.
What if my pet has retained baby teeth, an umbilical hernia or an undescended testicle?
Retained baby teeth can crowd adult teeth and contribute to dental problems. When appropriate, we can remove them during spay/neuter surgery to avoid a separate anesthetic procedure.
An umbilical hernia is an opening in the body wall near the belly button. Our veterinarian can assess it and recommend whether repair should be performed during surgery.
Cryptorchidism means one or both testicles have not descended into the scrotum. Removal can require an additional incision or more involved surgery. Additional fees for these procedures are listed on our Services & Fees page.
What if fleas or intestinal parasites are found?
Pets with fleas will be treated at the owner’s expense. If intestinal parasites are found, we will recommend treatment. Deworming and flea/tick products are available for an additional fee.
Is pain medication included with surgery?
Yes. Dog, cat and rabbit surgery fees include anesthesia, surgery, and pre- and postoperative pain medication.
Should my pet wear an e-collar after surgery?
Yes. We strongly recommend a properly fitted e-collar to prevent licking or chewing at the incision. Licking is a common cause of infection and incision opening. You may purchase an e-collar from us or supply an appropriate one yourself.
Why does my pet have a tattoo?
A small tattoo provides a permanent visual indication that a pet has been spayed or neutered. This helps shelters, veterinarians and rescue organizations avoid an unnecessary exploratory surgery if the pet is ever lost or rehomed.
How do I contact Helping PAW while my pet is hospitalized?
If your pet is currently hospitalized with Helping PAW, please call the number provided at drop-off. This number is only for pets currently in our care. For appointments and all other questions, please email info@helping-paw.org.
Additional Pet Health Related Links
These resources from Veterinary Partner, AAHA, the Companion Animal Parasite Council and IDEXX offer more detail on topics our clients often ask about. For advice specific to your pet, speak with your veterinarian.
Spay and neuter
Vaccines and infectious diseases
Testing and prevention
Other common questions
Email our team.
For appointments and other non-emergency questions, email info@helping-paw.org. If your pet is currently hospitalized with us, use the number provided at drop-off.